Help Center
Frequently asked questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Email us to contact@noadbrand.com
Shipping & Delivery
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Usually you will receive your order between 6-9 business days (Flat Rate). However if you choose our Express Shipping you can receive between 3-5 business days. Please check our Shipping page for more information.
Note: If you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible. Please check our Shipping page for more information.
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Shipping rates can vary depending on your region and are calculated at checkout.
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Yes, we offer free shipping for order above 99€.
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Yes, we currently ship to Ireland, US, United Kingdom, Portugal, Germany, France, Italy, Sweden and Spain.
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A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details. -
If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. We are able to reship once we have confirmed an updated address. Please note: In this case the customer will be liable for reshipping costs.
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Sure can! If your order was placed less than 2 hours, you can update your delivery address, email, or other personal details. You need to contact us or send an email to contact@noadbrand.com
Returns & Refunds
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Yes we do! Please check our return policy for more information.
Note: That customised sweatshirts orders can't be refunded given the personalized nature of the product unless they are damaged.
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A refund request must be submitted within 20 days after the product has been received.
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For all products that arrive damaged we sent a replacement no question asked. Any claims must be submitted within 20 days after the product has been received. To be eligible you just need to send photos of the damaged parts.
For more information please check our refund and returns page.
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Whenever a customer exchanges a product, the customer covers the return shipping costs. Replacement shipping costs are handled by us, however.
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We don't do refunds in these cases, but we do exchanges, yay! If you are not happy with the colour or size you can swap for a different variant of the product. Check our return policy for more information.
General Questions
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You can contact us at contact@noadbrand.com and we will make sure our team will gets back to you as soon as possible.
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When you sign up, you'll get 10% off on your first order. The discount code will be emailed to you shortly after registration. This code can only be used once and cannot be combined with other offers or discounts.
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Occasionally, we provide discount codes for specific products. Please note that only one code can be applied per order unless stated otherwise.
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Here's a few tips for keeping your clothing going for longer:
• Wash on a low heat.
• 'Spot-clean' - treat all stains as individual.
• Dry out of direct sunlight -Avoiding the tumble-drier will increase the longevity of your clothes. And it will reduce environmental impact and also save energy.
• Wash by colour.